Frequently Asked Questions
What is the minimum and maximum age required to rent a vehicle?
Renters must be at least 25 years old. There is no strict maximum age limit.
Is there a required interval between bookings?
No. As long as a vehicle is available, you may book consecutive rentals without a waiting period.
What is the shortest and longest rental duration allowed?
Minimum: 7 days
Maximum: 1 month per booking
Do you offer any discounts or promotions?
Yes. Weekly and monthly rentals may qualify for discounts. Please inquire about current offers at the time of booking.
Is a security deposit required?
No deposit is required, but a valid credit or debit card may be requested for verification.
How are sales tax, coupons, and additional fees applied?
— All applicable fees and taxes are included in your quoted rate unless otherwise stated.
— Discounts apply before tax.
How many miles are included with the rental?
— 1,000 miles per week
— 3,000 miles per month
What are the charges for exceeding the included mileage?
Additional mileage is charged at $0.25 per mile.
What are your standard business hours?
Monday to Saturday, 9:00 AM – 6:00 PM
What are the allowed pick-up and return times?
Pick-ups and returns are available during business hours.
Early or late requests may be accommodated with advance notice.
Do you allow pick-ups and returns outside business hours?
Yes, with prior approval, on a case-by-case basis.
What delivery locations do you offer, and what are the fees?
— Free pickup is available within the Fort Worth/Dallas area.
— Delivery or pickup beyond 25 miles may incur a fee and is offered on a case-by-case basis.
Is there a specific schedule for custom deliveries?
Yes. All deliveries must be scheduled at least 24 hours in advance.
Are there any important extra details renters should know?
Yes:
— No smoking in vehicles
— Return the vehicle with the same fuel level as pickup
— No unauthorized drivers
— No use of vehicles for illegal activity
Do you offer additional equipment or services?
No, additional equipment is not provided at this time.
What is the cost for an additional driver?
A $50 flat fee per rental. All drivers must meet age and license requirements.
What are the penalties or fees for smoking in the vehicle?
A $250 cleaning fee will be charged for any smoke-related odors or damage.
Are there any fees associated with EZ Pass or toll usage?
Yes. All tolls are the renter’s responsibility.
— Reimbursement is due upon return
— Unpaid tolls will be invoiced with an added $10 administrative fee
Is there a cleaning fee? Under what conditions is it charged?
Yes. Vehicles must be returned in a reasonably clean condition.
A $75 cleaning fee will be charged for excessive dirt, spills, or pet hair.
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